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MyCIEDS stands for the Malaysian Customs Import/Export Document System, which serves as a support system for the Import Export assessment process at the Royal Malaysian Customs Department (RMCD).

MyCIEDS functions as a facilitation intermediary for the submission of supporting documents between RMCD officers and Shipping Agent companies/Direct Users for each Customs Form declared through the Customs Information System (SMK).

The group REQUIRED to register with MyCIEDS is limited to Shipping Agent companies/Direct Users only. Only COMPANY DIRECTORS are eligible to register with MyCIEDS, and the director’s name must match the data in the Customs Information System (SMK) and be verified by the Agent Control Unit (UKE) of the Royal Malaysian Customs Department as the account administrator for the company.

A Direct User (DU) is an approval under Section 90(7) of the Customs Act 1967 and is assigned a DU code. It is granted to IMPORTERS OR EXPORTERS who use their own employees to deal with Customs for the clearance of their own company’s goods without utilizing the services of a Shipping Agent.

No physical documents are required when applying for company registration. However, if the MyCIEDS application is rejected due to the director’s name not matching the SMK data, the company is required to submit the latest Corporate Information document from the Companies Commission of Malaysia (SSM) to UKE.

The group REQUIRED to register with MyCIEDS is limited to Shipping Agent/Direct User companies only. Only the COMPANY DIRECTOR can register for MyCIEDS, and the director’s name must match the SMK data and be verified by the Agent Control Unit (UKE) of the Royal Malaysian Customs Department, as the account administrator.sesebuah syarikat.sesebuah syarikat.

A Direct User (DU) is an approval under Section 90(7) of the Customs Act 1967 and is assigned a DU code given to IMPORTERS OR EXPORTERS who use their own employees to deal with Customs for the clearance of their company’s goods without using the services of a Shipping Agent.

The processing time for MyCIEDS application approval is 24 HOURS from the time of complete registration, where the director’s name MUST match the SMK data. Rejected applications will be notified to the company director via email submitted during registration.

No physical documents are required when applying for company registration. However, if the MyCIEDS application is rejected because the director’s name does not match the SMK data, the company is required to submit the latest Corporate Information document from the Companies Commission of Malaysia (SSM) to UKE.

RMCD will verify the company’s registration validity through the registered company phone number with UKE. RMCD will periodically conduct verification visits to the registered MyCIEDS company premises for registration confirmation and site verification.

After obtaining approval, the company director needs to add staff members who will be responsible for uploading supporting documents for the purpose of import-export assessment.

There is no limit on the number of staff that can be added in MyCIEDS for facilitating the process of submitting supporting documents. The company administrator must ensure that the staff information matches the SMK data registered with UKE for staff dealing with Customs.

The registered staff of the company can only upload supporting documents through MyCIEDS after generating a Customs Form number through the Dagang Net system.

The required documents to be uploaded include invoices, Packing List, Bill Of Lading (BL), color copies of the Certificate of Origin for assessments involving Free Trade Agreement (FTA) exemptions, permits/approvals from relevant agencies (if applicable), proof of payment, insurance, and any other documents deemed necessary.

Yes. The latest assessment status can be checked at any time through MyCIEDS.
If there is a query from RMCD officers, the company will receive a notification via email registered with MyCIEDS. The company can provide direct feedback through MyCIEDS and upload additional supporting documents if required by the RMCD officer. However, agents/representatives of the company are required to attend physically at the RMCD Port Klang office for issues involving other Divisions/Branches.
No. Any cancellation of uploaded supporting documents through MyCIEDS can be done directly through the company administrator’s account. The company is requested to upload the corrected supporting documents after cancellation.
Yes. However, the company is advised to upload those supporting documents only after obtaining the approval from the involved OGA to streamline the assessment process.
No. After the physical inspection is completed, the company’s staff can directly upload inspection photos through MyCIEDS for assessment and approval of the Customs Form.
The company’s representative can visit the Unit Juruwang, Wisma Kastam Port West, which operates 24 hours for cash payments. Alternatively, the company can opt for making payments directly from their office via Electronic Fund Transfer (EFT) for more convenience without the need to visit the Customs office or any nearby Juruwang Unit at Customs offices.
The company administrator can reset the password for registered staff through the Staff Management function in MyCIEDS. For situations where the company administrator forgets their password, it must be requested through the Forgot Password function in MyCIEDS. Verification will be conducted by UKE before a new password is generated for the company administrator.
Currently, any applications for correction/change of station/classification/assessment/cancellation of forms through SMK still need to be done physically. However, RMCD is continuously committed to improving MyCIEDS in the future to provide more sustainable facilitation to the department’s clients.
Yes. MyCIEDS operates 24 hours, 7 days a week.
Companies can contact the 24-hour Hotline at 03-31693600 ext 1400 for any inquiries related to customs procedures, or submit inquiries via email at adminsdsie@customs.gov.my. Any complaints regarding technical issues related to MyCIEDS can be submitted through the Complaint System link on the MyCIEDS login page.